House rules

🏡 House Rules – Please Read & Respect

  • Only registered guests may stay
    – Visitors allowed until 8pm
    – Extra guests must be approved with ID/ passport
    – Arab guests: Mixed-gender couples must be married
  • No parties, events, or illegal substances
  • No smoking indoors – backyard only
  • No pets allowed
  • Respect quiet hours: 5pm–10am
  • No eating or drinking in bedrooms
  • Turn off A/C when leaving
  • Respect check-in (3pm) & check-out (12pm)
    – Extensions may be possible with notice
  • Treat furniture with care – No rearranging, damages may be charged
  • Lost keys/cards fee: $50
  • Keep the home clean – Wash dishes & take trash to sidewalk bins
  • Do not flush paper or waste in toilet
  • Toddler amenities available – contact us in advance


Cancellation policy

We follow Airbnb’s Strict Cancellation Policy:


  • ✅ Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away.
  • ❌ After that, a 50% refund is available for cancellations up to 7 days before check-in (excluding the service fee).
  • ❌ No refund for cancellations made less than 7 days before check-in.

We recommend confirming your travel plans before booking to avoid cancellation fees. Travel insurance is also a good idea for added peace of mind.

Terms & Conditions

By confirming a booking with OurWelcomeHome, you agree to the following terms and conditions:

1. Booking & Payment

  • All bookings must be paid in full at the time of confirmation.
  • A security deposit equal to 3 nights’ stay is required and will be held until checkout inspection is completed.
  • Payments are processed securely via Stripe or PayPal.
  • Weekly and monthly discounts may apply and must be confirmed at the time of booking.
  • Rates are subject to change until payment is received and booking is confirmed.

2. Guest Identification & Access Requirements

  • To comply with Egyptian legal requirements and compound regulations: A valid government-issued ID or passport must be submitted for each guest prior to final booking confirmation. This information is used solely to register guests with compound security and, where applicable, local authorities.
  • For guests of Arab nationality staying as a couple, proof of marriage is required by law. Failure to provide the required documentation will result in cancellation of the booking without refund. This process helps ensure a smooth check-in experience and is mandatory for access to the property.

3. Cancellation & Refund Policy (Strict)

  • 50% refund if cancelled more than 14 days before check-in.
  • No refund if cancelled 14 days or less before check-in.
  • No refunds for no-shows or early departures.
  • Refunds (if applicable) are issued within 2-3 business days via the original payment method.

4. Check-in / Check-out

  • Check-in: From {{checkInTime}} Check-out: By {{checkOutTime}}
  • Early check-in or late check-out may be possible on request and may incur an additional fee.

5. House Rules

  • No smoking inside the apartment
  • No parties or events
  • No unregistered guests allowed
  • Quiet hours: 10 PM to 8 AM
  • Guests must maintain the apartment in good condition and report any issues or damages promptly

6. Cleanliness & Maintenance

  • Apartments are professionally cleaned before each stay.
  • For stays of 7 days or longer, weekly cleaning is required at USD 15 per session, scheduled in advance. Additional cleaning sessions may be arranged on request.

7. Security & Surveillance

  • The compound is monitored by 24/7 security personnel and CCTV cameras.
  • Each apartment is equipped with an external camera above the entrance to monitor the approach area. This camera does not face the door, and there are no indoor cameras, to respect guest privacy.

8. Utilities & Internet

  • Standard internet package: 140GB/month at 28Mbps
  • Optional upgrades:
    -Extra 100GB: USD 5
    -70Mbps + 250GB: USD 10
    -100Mbps + 250GB: USD 15
  • Electricity and water are included in the stay

9. Club Access & Extra Services

  • Club (pool & gym) access is only available for stays in our Karma Residence apartments of 10+ days.
  • Access fees: USD 4/day per adult USD 2/day per child
  • Children’s furniture (crib, highchair, baby bathtub): USD 5/night each
  • Extra cleaning: USD 15/session

10. Liability & Damages

  • Guests are responsible for any damage caused during their stay. The security deposit may be withheld in part or full in cases of damage, loss, or excessive cleaning requirements.
  • OurWelcomeHome is not liable for personal injury, lost items, or theft during the stay.

11. Force Majeure

  • We are not responsible for delays, interruptions, or cancellations due to events beyond our control (e.g. natural disasters, political unrest, pandemics).

Agreement

  • By completing your booking, you confirm that you have read, understood, and agreed to these Terms & Conditions in full.

Data & Privacy Policy

At OurWelcomeHome, your privacy is important to us. We only collect the information necessary to process your booking and provide a smooth, secure stay.

What We Collect

  • Name, contact details, and ID/passport (for guest registration)
  • Booking and payment information (securely processed via Stripe or PayPal)
  • Communication preferences and basic stay details

How We Use Your Data

  • To confirm your booking and process payment
  • To register guests with compound security and local authorities, as required by Egyptian law
  • To send important pre- and post-stay information
  • To comply with legal and tax obligations
  • We do not sell or share your data with third parties for marketing.

Data Protection

  • Payments are processed via secure, encrypted systems
  • Personal information is stored securely and only retained for the time required by law
  • You may request access to, correction of, or deletion of your data (subject to legal constraints)
  • For any privacy-related concerns, please contact us at info@ourwelcomehome.com.